Refund policy

Homica Return & Refund Policy

Last Updated: August 20, 2026

At Homica, we want you to have a positive shopping experience. Please read the following policy carefully before making a purchase.

1. 14-Day Return Window

Homica accepts eligible return requests within 14 days of the date your order is delivered.

A 14-day return period does not mean that products may be used for 14 days and then returned for a full refund.

For a change-of-mind return, the product must be:

* Unused and in its original condition.

* Free from signs of use, wear, damage, modification, or alteration.

* Returned with its original packaging, accessories, manuals, and included components where reasonably possible.

* Approved by Homica before being shipped back.

2. Change-of-Mind Returns

Change-of-mind returns include situations where you no longer want the product, ordered the wrong item, ordered the wrong size or quantity, or simply changed your mind.

For eligible change-of-mind returns:

* The customer is responsible for return shipping costs.

* The product must be unused and in resalable condition.

* Homica may deduct actual non-refundable shipping, fulfillment, return, handling, or other directly related costs from the refund where permitted by applicable law.

* Any reduction will be based on costs or loss in value reasonably associated with the return.

* Refunds are processed after the returned product is received and inspected.

* Used or damaged products may not qualify for a change-of-mind refund.

Free shipping at checkout does not mean that Homica does not incur shipping or fulfillment costs. Homica may recover eligible actual costs associated with a change-of-mind return where permitted by applicable law.

3. Used Products

Products cannot be used as a trial and then returned for a full refund simply because the customer changed their mind.

If a product has been used, assembled, installed, modified, damaged, or otherwise handled beyond what is reasonably necessary to inspect the product, a change-of-mind return may be refused or the refund may be reduced to account for the loss in value, where permitted by applicable law.

This does not affect your rights regarding products that are genuinely defective, damaged, or incorrectly supplied.

4. Damaged Products

Please inspect your order when it arrives.

If your product appears to have been damaged during shipping, please contact Homica as soon as reasonably possible and provide clear photographs or video of:

* The damaged product.

* The shipping package and packaging materials.

* The shipping label.

* Any other information reasonably requested by our support team.

After reviewing the evidence, Homica may offer a replacement, replacement parts, partial refund, or full refund depending on the circumstances.

5. Defective or Incorrect Products

If you receive a product that is defective, materially different from its description, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, video, or other reasonable information to verify the issue.

Depending on the circumstances, Homica may provide:

* A replacement.

* Replacement parts.

* A repair or other appropriate solution.

* A partial refund.

* A full refund.

* A return of the product.

If the issue is determined to be the responsibility of Homica or our fulfillment process, we will provide appropriate return instructions.

6. Orders That Have Been Shipped or Are In Transit

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If an order is already in transit, we may need to wait until delivery or until the carrier confirms that the shipment has been lost before processing certain cancellation or refund requests.

A package that is actively moving through the carrier network is not automatically considered lost.

Customers should contact Homica before refusing delivery or taking other action that could cause a shipment to be returned.

7. Lost or Delayed Orders

If your order is delayed, please contact us so that we can review the tracking information.

Where carrier tracking shows normal movement, the shipment may need additional time to arrive.

If the carrier confirms that a shipment has been lost, Homica will work with the customer to determine an appropriate resolution, which may include a replacement or refund.

If Homica cannot ship an order within the timeframe promised at the time of purchase, we will provide the customer with the options required by applicable law.

8. Delivered but Not Received

If carrier tracking shows that an order was delivered to the address provided at checkout but the customer cannot locate the package, Homica may request additional information and may ask the customer to check with household members, neighbors, building management, or the carrier.

We may also request a carrier investigation before determining whether a replacement or refund is appropriate.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your address, contact us as soon as possible after placing your order. We will make reasonable efforts to assist before the order is shipped, but changes cannot be guaranteed once fulfillment has begun.

If an order is returned or becomes undeliverable because of an incorrect or incomplete address provided by the customer, applicable return, reshipping, fulfillment, or other related costs may be deducted from any eligible refund where permitted by applicable law.

10. Refused or Abandoned Deliveries

If a customer refuses delivery or fails to collect a package and the shipment is returned to the sender, the order will be reviewed based on the circumstances.

Where permitted by applicable law, actual shipping, return-to-sender, fulfillment, handling, or other related costs may be deducted from any eligible refund.

11. Customs, Duties, and Import Charges

For international orders, customers may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country unless otherwise stated at checkout.

Refusing a shipment because of customs duties or import charges does not automatically qualify the order for a full refund.

Any refund for a refused or returned international shipment will be reviewed based on the circumstances and applicable law.

12. Refunds

Once an approved return is received and inspected, Homica will determine whether the return qualifies for a refund.

If approved, the applicable refund will be issued to the original payment method.

Refunds may be full or partial, depending on the reason for the return, condition of the product, applicable shipping and fulfillment costs, and applicable law.

For eligible change-of-mind returns, Homica may deduct actual non-refundable costs and any reduction in product value caused by customer handling where legally permitted.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

13. Partial Refunds

A partial refund may be provided when appropriate.

Examples may include:

* The customer wishes to keep a product with a minor issue.

* A product has a minor defect that does not prevent normal use.

* A returned product has reduced value because of customer handling, damage, missing components, or excessive use.

* Actual eligible shipping, fulfillment, return, or related costs apply to a change-of-mind return.

Any deduction will be determined based on the circumstances and applicable law.

14. Return Authorization

All returns must be approved by Homica before being shipped.

To request a return, please provide:

* Order number.

* Name used when placing the order.

* Reason for the return.

* Photographs or video where relevant.

Homica will provide return instructions when a return is approved.

Products returned without prior authorization may be delayed, refused, or otherwise not qualify for a refund.

15. Non-Returnable Situations

A change-of-mind return may not be accepted when:

* The product has been substantially used.

* The product has been damaged through customer use or misuse.

* The product has been modified or altered.

* Essential components or accessories are missing.

* The product is not returned in reasonably resalable condition.

* The return request falls outside the applicable return period.

This does not limit rights that cannot legally be excluded under applicable consumer protection laws.

16. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

We will make reasonable efforts to cancel an order before fulfillment or shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If cancellation is no longer possible, the customer may request a return after delivery according to this policy.

17. Refunds and Chargebacks

If you have an issue with your order, please contact Homica first so that we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is opened, Homica may provide the payment processor or financial institution with relevant transaction information, including:

* Order information.

* Payment records.

* Shipping records.

* Tracking information.

* Delivery confirmation.

* Customer communications.

* Return and refund records.

* Other information relevant to the transaction.

Submitting a chargeback does not automatically establish that a refund is owed.

18. Fraud and Abuse Prevention

Homica reserves the right to review unusual or potentially fraudulent refund, return, replacement, or chargeback activity.

We may request reasonable evidence or additional information before approving a refund or replacement.

Where permitted by applicable law, repeated or abusive return activity may result in additional review or restrictions on future orders.

19. Policy and Legal Rights

This policy is intended to explain Homica's standard return and refund procedures.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable laws and regulations.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

20. Contact Us

For questions about returns, refunds, damaged products, defective products, delivery issues, or order cancellations, please contact Homica through the customer support information provided on our website.

Please contact us before sending any product back so that we can provide the appropriate return instructions.